Samsung Engineering strives to provide the best quality of products and services giving a top priority to client satisfaction. For this, we established a quality management system and apply it to all the projects that we execute. Quality Management team constantly measures and improves our quality level through preventive quality management activities and campaigns.
Samsung Engineering utilizes a quality management system that satisfies all the requirements of ISO 9001:2015 certifications and ensures all employees understand and abide by its strict quality-assurance policies.
Samsung Engineering regularly conducts Client Satisfaction Index (CSI) surveys to assess client satisfaction, address client complaints, and identify areas for improvement. Phase-by-phase surveys are conducted at each stage of the project (engineering, procurement, construction, commissioning, etc.). The resulting project score is monitored to allow our team to continuously improve client satisfaction. Upon completion of the project, the client is asked to submit final feedback in the form of a written report, the conclusions of which are incorporated into Samsung Engineering’s company-wide quality management practices.
We have established processes to measure major repetitive quality problems, give feedback to teams causing them, establish and implement preventive measures, and check for recurrences. In order to prevent the recurrence of the same type of quality problems, we made the 'Practice' based on the ‘Lessons Learned’ which have been accumulated during the project execution, and links it to preventive quality management activities.
Samsung Engineering holds exhibitions and seminars in order to broaden employees’ knowledge on core technologies and promote quality improvement activities. Since 2015, we have selected an item that we should pay attention to in terms of quality management and held exhibitions and seminars with internal and external experts. It raises employees’ sense of quality management and contributes to establishing a quality culture.
In order for our quality management system to be more effective and reliable, we engage a third party assurance firm to verify that the system meets or exceeds international standards.
Samsung Engineering is constantly striving to reach new levels of quality assurance, above and beyond our clients expectations. In recognition of this dedication, Samsung Engineering has won numerous awards for project excellence.