Samsung Engineering ensures client satisfaction by implementing strict quality assurance guidelines for all of its products and services. To achieve this, the quality management department starts with the assumption that more information translates to better products. To gather this information, our project supervisors maintain close communication with the client and conduct stringent audits of EPC execution. The lessons learned from these studies aid Samsung Engineering in anticipating problems before they arise as well as improving performance on future projects.
Samsung Engineering utilizes a quality management system that satisfies all the requirements of ISO 9001:2008 and KS Q ISO 9001:2009 certifications and ensures all employees understand and abide by its strict quality-assurance policies.
Samsung Engineering regularly conducts Customer Satisfaction Index (CSI) surveys to assess client satisfaction, address client complaints, and identify areas for improvement. Phase-by-phase surveys are conducted at each stage of the project (engineering, procurement, construction, commissioning, etc.). The resulting project score is monitored to allow our team to continuously improve client satisfaction. Upon completion of the project, the client is asked to submit final feedback in the form of a written report, the conclusions of which are incorporated into Samsung Engineering’s company-wide quality management practices.
In the EPC business, failure to conduct quality management can result in significant unnecessary costs. Seeking to avoid overages, Samsung Engineering engages in Cost of Poor Quality (COPQ) control activities designed to prevent and mitigate quality issues across the entire operation of the company, including rework, delays in delivery of materials / equipment and interruptions in the construction schedule. This initiative helps reduce project execution costs while, at the same time, improve client satisfaction.
In accordance with the Quality Management System, we conduct audits to identify quality issues and address client dissatisfaction. The type and scope of the audit is determined by the kind of project as well as the requirements and expectations of the client. Types of quality audits include in-house, joint (in conjunction with the client’s personnel), and third-party audits.
In order for our quality management system to be more effective and reliable, we engage a third party assurance firm to verify that the system meets or exceeds international standards.
Samsung Engineering is constantly striving to reach new levels of quality assurance, above and beyond our clients expectations. In recognition of this dedication, Samsung Engineering has won numerous awards for project excellence.